SysAid

The ITSM market is booming. Valued at almost $15 billion in 2026 and projected to reach close to 48 billion by 2033, investment in IT service management has never been higher. And yet, many IT leaders find themselves in a paradox: they’re spending mor...

According to ITIC’s 2024 Hourly Cost of Downtime Report, a single hour of downtime now costs more than $300,000 for over 90% of mid-size and large enterprises. Yet most IT teams are so buried in the next incident that they never stop to ask why the last on...

If you’re managing IT operations, you already know that automation is only as good as your ability to control it. AI agents can save your team hours of repetitive work, but without proper oversight, they can just as easily create noise, confusion, or security headaches. That’s exactly the problem SysAid’s new AI Agent Center is built to solve.