MIT Sloan Management Review

Photo courtesy of Nestlé

Jean-Christophe Jaunin became CEO of Nespresso North America, the Nestlé unit that sells coffee brewing machines and capsules, on Jan. 1, 2026, after having served as global chief customer and technology officer. At the NYU Stern Center for Sustainable Business’s annual practice forum in March, MIT Sloan Management Re...

Create Generative AI Value at Scale Kevin Schmitt, Gregory Vial, and Ivo Blohm

Key Insight: Organizations are expanding their GenAI use by implementing coordinated cross-functional structures th...

It’s safe to say that most people who rise to the top of their companies like to win. A healthy competitive streak is energizing and motivates individuals and teams to do their best — to find their edge and sharpen it. But sustained, long-term success and industry leadership often rely on the ability to look beyond your self-interests and see where, in the big...

Christian Gralingen

The Research The authors engaged in two complementary research streams. One was a multiyear program of action design research conducted with organizations undergoing digital transformation that focused on how leadership work evolves under conditions of technological and market uncertainty. The other, a study of how AI is introduced into f...

Christian Gralingen

The Research

From 2022 to 2025, the authors conducted in-depth, semistructured interviews with senior leaders and practitioners responsible for AI governance, risk, compliance, data, and product decisions.

Core interviews were conducted at Microsoft, Barclays, Kyriba, Nasdaq, Lloyds Bank, Danske Bank, and the Abu Dhabi Department of...