Ecommerce brands are handling more customer conversations than ever, but most still manage them in disconnected systems.
According to Salesforce’s State of the Connected Customer report, 73% of customers ex...
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Ecommerce brands are handling more customer conversations than ever, but most still manage them in disconnected systems.
According to Salesforce’s State of the Connected Customer report, 73% of customers ex...
A hospital in Ohio spent eight months with a significant budget on a social listening tool.
Then discovered it couldn’t track app store reviews. Couldn’t handle HIPAA-adjacent data concerns. Produced reports nobody in the CX team could read withou...