KaiNexus Blog

Every continuous improvement professional has heard some version of the same complaint.

"We ran a great kaizen e...

Ask a team what they're working on improving, and you'll usually get a metric. Reduce wait times by 15%. Increase first-pass yield to 98%. Cut cycle time in half. These are goals. They tell you what you want the number to be. They don't tell you wha...

Last season, my team missed the NBA playoffs. Again. The San Antonio Spurs landed in the lottery. And going into this year, most people had roughly the same group penciled in to barely squeak into the playoffs, at best. A young roster. Another re...

A patient arrives in the emergency department with stroke symptoms. The clock starts. Somewhere between that arrival and the moment the right medication is injected, a window is closing on the patient's brain and potential recovery. The...

 

Every organization thinks it understands its customers. Most are working from a mix of outdated assumptions, secondhand reports, and the loudest complaint from last week. That gap between what customers actually experien...