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Housing Ombudsman's title: Housing Ombudsman Service
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We have released our latest overview of our further investigations. These investigations are designed to improve landlord accountability for delivering better services, helping to prevent complaints.
It uses a tiered approach that encourages landlords to detect and fix problems early. Each tier in the process brings a higher level of scr...
We have released our latest ‘learning from severe maladministration’ report. This focuses on issues relating to windows. It comes 2 years after our first intervention on this topic.
In 2025-26, 9% of our findings relating to windows resulted in severe maladministration. The norm is around 2%.
This report looks at how windows and other hazards can oft...