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Strategic consultant Marta Riggins joins Sarah Nicastro to explore why employer branding is one of the most underutilized levers in field service — and what leaders can do right now to start winning the talent war.
Frontline industries need to hire 250,000 people a month just to keep pace with retirements. And yet 87% of frontline workers aren’t sure th...
By Sarah Nicastro, Creator and Editor in Chief, Future of Field Service
On last week’s podcast, I welcomed Marta Riggins, a strategic employer branding consultant who formerly held...
UNSCRIPTED — EPISODE 366 • MENTAL HEALTH AWARENESS MONTH
In this solo episode of UNSCRIPTED, Sarah steps out of her comfort zone to share her own mental health journey and what it has taught her about leadership, vulnerability, and creating workplaces where it’s truly okay not to be okay.
Every May, Future of Field Service mar...
Successful field service management software selection should begin with sharp questions – about strategy, workflows, people, data, adoption, and the future of your service business.
The process of choosing field service management software should not begin with a feature checklist or end with a beauty contest of product demos. The better route to success i...
While often referred to specifically from a software perspective, Field Service Management (FSM) is the combination of processes, operating models, and software that organizations use to coordinate work performed at customer locations, remote sites, or in the field. It covers everything from receiving a service request to dispatching the right technician, ensuring pa...