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VICIdial API Documentation: Integration Guide & Technical Overview (2026)

Key Takeaways

VICIdial exposes two primary API surfaces: the Agent API and the Non-Agent API, each serving distinct automation purposes. Authentication is handled via plaintext credentials or MD5-hashed tokens passed as HTTP parameters. The API can be consumed from any programming language – PHP, Python, Java, Node.js, Ruby, Go, and more. Com...

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VICIbox Campaign Not Dialing? Solve No Live Calls Issue (2026)

By the DialerKing Engineering Team · Updated June 2026 · 12 min read

Key Takeaways

A VICIbox campaign not dialing is almost always caused by one of five root areas: campaign status, agent readiness, trunk setup, dial level, or server-side process failures. The vicidial_auto_calls and vicidial_live_agents tables in MySQL a...

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VICIdial Inbound Report Showing Wrong Time? Complete Fix Guide (2026)

Key Takeaways

The VICIdial inbound report time issue almost always originates from a mismatch between the Linux OS timezone, MySQL timezone, PHP timezone, and VICIdial campaign settings. A single misaligned layer, even just the cron job timezone, is enough to throw off every inbound timestamp in your reports. The fix is systematic: correct L...

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Top 5 Critical Asterisk Issues Affecting Your System Performance (2026)

Key Takeaways

Asterisk issues such as memory leaks, SIP failures, and dialplan errors are the leading causes of contact center downtime in 2026. Uncontrolled channel count growth and codec mismatches silently degrade call quality before a full system failure occurs. Proactive log monitoring and structured dialplan validation prevent the majority...

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Top 3 Reasons Your Predictive Dialer Isn’t Performing – and How to Solve it    

Your predictive dialer isn’t quite hitting the mark, is it? I totally get that feeling. You likely poured resources into this powerful tech, picturing a huge jump in agent efficiency and sky-high connection rates. But what you’re seeing instead are dropped calls, stressed-out agents, and that annoying gut feeling that something’s just off. An


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