Your AI agent double-charged a customer at 03:14 UTC. You have the trace, the timestamps, the LLM call envelope, the LangSmith/Helicone/Langfuse dashboard with a green checkbox. You open the postmortem template your SRE team uses for normal services.
It does not fit.
That is the entire problem with AI agent postmortems in 2026. The templates were built for ser...