Canentrepreneur

(This is a summary of a story that you can read (for free) at Corporate Knights.)

My latest story for Corporate Knights covers yesterday's kickoff event for Toronto Climate Week.

When will Canada stop ...

“Customer service is reactive — it’s what happens when something goes wrong. Customer experience is proactive — it’s every interaction, every touchpoint, every moment between a brand and a customer that shapes their perception and their loyalty.”

When you're just starting out in your own business, the venture-funding scene can be quite confusing. So many sources of capital -- but who are they, and when should you hit them up?

Eric Partaker, a CEO, coach and business writer, has produced a handy chart to help you understand...

How do you build trust as a leader AND create a platform for ongoing innvation?

Through "reverse mentorship” - in which leaders actively seek feedback and advice from juniors in their organization.