AccountsRecovery.net

The webinar, sponsored by CSS Impact, focused on practical strategies for adopting artificial intelligence in collections, lending, and financial services. Panelists emphasized the importance of separating hype from reality, investing in AI initiatives that deliver measurable outcomes, and steering clear of projects that drain resources without clear ROI. The conversation highli...

Getting to Know Josh Seuberling of Lendly Statute of Limitations Sinks Borrower’s FDCPA Claims Judge Certifies Class, Denies Summary Judgment in FCRA Case Over Reports Sold to Debt Collector New York Fines Santander Consumer $400,000 Over Undisclosed Auto Loan Extension Fees Wisconsin Appeals Court Affirms Default Judgment Against Consumer Over Hearing Notification AI Could Eras...

A House Energy and Commerce subcommittee yesterday took up the SECURE Data Act, a Republican-led bill that would create the first national consumer privacy standard and preempt the more than 20 state privacy laws now on the books. For the credit and collections industry, the most consequential language may be what the bill leaves out. […]

New York’s Department of Financial Services fined Santander Consumer USA $400,000 and ordered more than $275,000 in restitution after finding the lender charged auto loan borrowers a monthly extension fee it never disclosed. DFS Acting Superintendent Kaitlin Asrow announced the settlement, which resolves an enforcement investigation into how the company handled payment ext...

Artificial intelligence could eliminate close to half of today’s customer service jobs by 2030, according to a Forrester forecast released last week. The firm expects the steepest cuts at operations that field large numbers of routine, low-complexity inquiries, the kind of work that dominates many collection floors. Centers handling more complex interactions will not be [&...